How Timpson keeps over 5,000 colleagues thriving – lessons from their Director of Happiness – S2 EP3

In this episode, Cathy’s joined by Janet Leighton, Timpson’s Director of Happiness, to explore how the long-standing family business has built a high-trust, people-first culture through “upside-down management.” Janet shares how Timpson hires for personality over CVs, runs with just two core rules, and measures support through a single-question Happiness Indes – all designed to […]